Terms and Conditions
These terms set out how booking a clean with Home Deep Cleaning Service works, and what you and the team can expect from each other. Please read them before you book. If anything is unclear, message us on WhatsApp and we will explain it in plain terms.
- Last updated: [VERIFY: publish date]
Acceptance of These Terms
These Terms and Conditions apply to every booking made with Home Deep Cleaning Service, whether you book on WhatsApp, by phone, or through the form on this website. By booking a service or using this website, you agree to these terms.
Home Deep Cleaning Service is a trading name of [VERIFY: legal company name], licensed by [VERIFY: licensing authority] under trade licence number [VERIFY], with its office at [VERIFY: full address].
If you book on someone else’s behalf, such as a family member or the owner of the home, you confirm that you have their permission to arrange the clean.
Nothing in these terms limits the rights you have as a consumer under UAE law.
Our Services
Home Deep Cleaning Service provides residential cleaning for villas, apartments, and townhouses across Dubai. Our 30 services sit in seven categories: deep, regular, fabric, appliance, surface, outdoor, and specialized cleaning. You can see them all on our services page. Our services are for homes only, not offices or commercial buildings.
Scope of each service
What is included and not included in each service is set out on its own service page. The page in place when you book, together with the price and details confirmed with you at booking, defines the job.
Work done away from your home
Hand-knotted, silk, and antique rugs, and curtains that need delicate care, are cleaned away from your home at a facility. They are collected and returned, usually within 3 to 5 working days, and curtains are rehung for you. Items we collect are our responsibility from collection until they are back with you.
What cleaning does not cover
Our services do not include repairs or contractor work. That covers retiling or regrouting, pool or water tank repairs, removing construction waste, and cleaning the outside of a tower facade. When a job needs a contractor instead, the team tells you before any work starts.
What cleaning can and cannot fix
Some stains, wear, and damage cannot be removed by cleaning. Each service page explains what that service can and cannot fix, and the team tells you upfront if something is beyond cleaning. A move-out clean also cannot guarantee the return of a tenancy deposit, since a landlord can deduct for damage, unpaid bills, or other sums due under the tenancy contract.
Booking and Confirmation
You can book on WhatsApp, by phone, or through the form on this website. To confirm a price, the team needs the service you want, your property type, and your area, plus your property size for whole-home cleans. Photos help, especially for fabric, appliance, and surface cleaning.
When your booking is confirmed
Before you book, you get a quotation on WhatsApp with your price. Your booking is confirmed once you have agreed to that price and the date and time, and you then get a WhatsApp message confirming your booking details. Sending a message or a form on its own does not commit you to a booking.
Jobs priced after a visit
Some larger jobs are priced only after an on-site visit, as set out on their service pages. These include certain post-construction cleans, larger terraces and pools, and larger water tanks.
Same-day and next-day bookings
Same-day and next-day slots depend on team availability. For a Same-Day Cleaning Service booking, a housekeeper usually arrives within 2 to 4 hours, depending on your area and when you book. Some buildings and communities need a visitor pass approved in advance, which can delay the start or rule out a same-day visit.
Regular plans
Weekly and monthly plans have no contract or minimum term. On a regular plan, the same housekeeper comes each visit, and you only pay for the visits that go ahead.
Invoices
After the clean, we send your invoice on WhatsApp, with 5% VAT shown separately.
Pricing and Payment
Every service shows a starting price in AED on its service page. All prices exclude 5% VAT, which is added to your total.
How prices are set
Each service is priced in the way that fits the job, as shown on its page. Regular visits are priced by the hour, with a minimum booking of 2 hours, and the hourly rate drops on longer visits. Deep cleans are priced by the size of the home or room. Other services are priced per item, per seat, by area, or by appliance type. Some small jobs carry a minimum charge, which the service page states.
Your confirmed price
Your final price depends on the size and condition of your home, and you see it before you book. If the team finds the job is different from what was described, any price change is agreed with you before work starts. Nothing is added on the day unless you agree to it.
What is included in the price
Products, tools, and equipment are included as standard. For regular visits, you can also choose a separate rate where you provide your own supplies. A Same-Day Cleaning Service booking costs the same hourly rate as a regular visit, with no rush fee.
When and how you pay
You can pay when you book or after the clean, once you have checked the result. On a regular plan, you only pay for the visits that go ahead. You can pay by cash, card, bank transfer, or cheque.
Access and Your Responsibilities
A smooth clean depends on a few things from your side. Here is what the team needs from you before and during the visit.
Access to your home
Please make sure the team can get in at the booked time, either by being there, by having someone you trust let them in, or by sharing access instructions. The team checks your building’s access rules and books the service lift where needed. If your building needs residents to register visitors, we tell you how before the day.
Water and electricity
Water and electricity must be connected, as the team needs both to clean.
Before the team arrives
- Put away valuables, cash, and important papers.
- Clear loose items from counters and floors.
- Keep pets in a safe, separate space, and away from wet floors until they dry.
- For fridge cleaning, move food into a cool box, and defrost a heavily iced freezer the night before if you can.
Tell us in advance
Let the team know about fragile or high-value items, surfaces that need special care, and any allergies or sensitivities in the home. Mention anything that could make the work unsafe, such as loose fittings or exposed wiring.
Walkthroughs
For move-out, post-construction, and outdoor cleans, you or someone you trust needs to join the final walkthrough. For other services, being there is optional.
If the team cannot get in
If the team arrives at the booked time and cannot get in, they wait up to 30 minutes while we try to reach you. If access is still not possible for reasons on your side, such as no one being available or a visitor pass not being registered, the visit counts as a late cancellation, and we offer you a new slot.
Safe working
The team only works where it is safe to do so. That includes cleaning outside glass only where it can be reached safely, and stopping any task that would put people or your home at risk.
Cancellation and Rescheduling
Plans change, so moving or cancelling a booking is simple. Message us on WhatsApp, call, or reply to your booking confirmation.
One-off bookings
You can reschedule or cancel free of charge up to 12 hours before your booked slot. With less than 12 hours’ notice, a late cancellation fee applies to cover the time we reserved for you: one hour at your booked rate for services priced by the hour, or 25% of the confirmed price for other services. If the team has already set off, or cannot get in when it arrives, the fee for other services is 50% of the confirmed price.
Same-day bookings
A Same-Day Cleaning Service booking is free to cancel until your housekeeper sets off. After that, a call-out fee of one hour at your booked rate applies.
Regular plans
You can move or skip a visit, or change your days or hours, with 12 hours’ notice. Skipping a visit with less notice counts as a late cancellation. You can also change or stop your plan with the same notice.
Jobs done away from your home
Pick-up and delivery are part of the service when your booking goes ahead. If you cancel after rugs or curtains have been collected, we charge for the pick-up and for any items already cleaned, and return all your items to you.
If we need to reschedule
If we ever need to change your booking, for example because a team member is ill or a vehicle breaks down, we tell you as early as we can. We then offer a replacement team or a new slot at no extra cost. On a regular plan, if your housekeeper is on leave, we tell you first and offer a replacement or another day.
Refunds
If you have paid in advance and cancel within the free cancellation window, we refund you in full within 7 days, using the same payment method where possible. If a late cancellation fee applies, we refund the balance after deducting it.
Quality, Re-Cleans, and Damage Protection
Every service follows its own set checklist, so the result does not depend on who turns up. If something is not right, here is how it gets fixed.
Before the team leaves
Check the work with the team at the end of the visit. Point out any spot that needs more work, and the team sorts it before leaving your home. Where a service page offers before-and-after photos, you can ask for them.
Re-cleans after the visit
Some services, such as same-day, move-in, and move-out cleans, include a free re-clean if a task on the checklist was missed. Tell us on WhatsApp within 24 hours of the clean, with a photo, and the team comes back to redo it at no extra cost. Each service page says whether this applies.
Damage protection
Every visit comes with damage protection. If something breaks or is damaged while the team is working, that is on us, not on you. Please check the areas worked on during the final walkthrough, and report any damage before the team leaves. If you only notice it later, or the item was cleaned away from your home, please tell us on WhatsApp as soon as you can, ideally within 24 hours, with photos, as later reports are harder to check. We look into every report with you and the team, and agree a fix with you: repair, replacement, or compensation up to the actual value of the item.
What damage protection does not cover
Damage protection covers damage the team causes while working. It does not cover:
- damage or wear that was there before the visit
- faults in items that were already failing, such as a worn fridge seal or a loose fitting
- damage caused by anyone else in the home, including children or pets
- fragile or high-value items you did not tell us about, where the team could not reasonably have known the risk
- a known risk the team explained before starting, which you then asked them to go ahead with
- problems caused by building systems outside our control, such as a leak or a power surge
Your rights under UAE law
These commitments are in addition to your rights as a consumer under UAE law, and do not replace them.
Limitation of Liability
What we are responsible for
We are responsible for carrying out each service with reasonable care and skill, as described on its service page and confirmed at booking. If the team damages something in your home while working, damage protection applies, as set out in section 8.
What we are not responsible for
We are not responsible for loss, damage, or delay that the team did not cause. For example:
- damage, wear, or faults that were there before the visit
- results that cleaning cannot achieve because of a surface’s existing condition, as explained on each service page
- problems caused by building systems outside our control, such as a water or power cut during the visit
- delays caused by building access rules, visitor passes, or service lift bookings outside our control
Limits
For damage to your property, damage protection applies up to the actual value of the item, as set out in section 8.
Your legal rights
Nothing in these terms excludes or limits any liability that cannot be excluded or limited under UAE law, or any right you have as a consumer.
Intellectual Property
All content on this website, including text, photos, graphics, and the Home Deep Cleaning Service name and logo, belongs to [VERIFY: legal company name] or is used with permission. You may view and share pages for personal use, but you may not copy, reuse, or publish the content without written permission.
Photos taken during a clean
When you ask for before-and-after photos, or a service includes a photo report, the team takes them during the visit. We only use photos of your home in our marketing, such as the before-and-after gallery, with your permission, and never in a way that shows your address or personal details.
Governing Law and Complaints
Raising a concern with us first
If you are unhappy with a booking or a clean, please tell us first on WhatsApp, by phone, or by email. The team will reply within 2 working days and aim to resolve it within 7 days.
Consumer complaints in Dubai
If we cannot resolve your concern, you can also contact the Dubai Department of Economy and Tourism through its Consumer Rights platform at consumerrights.gov.ae. [VERIFY: confirm the business is licensed by the Dubai Department of Economy and Tourism, as this route applies to businesses it licenses.]
Governing law
These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute that cannot be settled between us will be handled by the courts of Dubai.
Changes to These Terms
We may update these terms from time to time, for example when we add a service or change how bookings work. The “Last updated” date at the top of this page shows when they last changed.
For a one-off booking, the terms in place when you book apply to that booking. On a regular plan, we only change terms that affect your visits to improve the service or for reasons outside our control, and we tell you on WhatsApp at least 7 days before. If you do not want to continue, you can stop your plan with 12 hours’ notice, at no charge.
Contact Us About These Terms
Suit No 265, Citadel Properties Latifa Bint Hamdan Street, Al Quoz 3, Dubai, UAE