Privacy Policy
This Privacy Policy explains how Home Deep Cleaning Service collects, uses, shares, and protects your personal data when you visit this website, contact us, or book a clean. It covers every way you reach us: this website, WhatsApp, phone, and email. It does not cover other websites we link to, which have their own policies.
We handle personal data in line with UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
- Last updated: [VERIFY: publish date]
Who We Are
Home Deep Cleaning Service is a trading name of [VERIFY: legal company name], licensed by [VERIFY: licensing authority] under trade licence number [VERIFY], with its office at [VERIFY: full address]. We decide how and why your personal data is used, so we are responsible for protecting it. You can reach us about your data using the details at the end of this policy.
Information We Collect
We only collect the information we need to quote, book, and carry out your clean. Most of it comes straight from you, when you message us, fill in the form on this website, or talk to the team.
Contact details
Your name, phone or WhatsApp number, and email address, if you share one.
Home and booking details
Your address or area, property type and size, the service you want, your preferred date and time, and anything you tell us about the home. That can include pets, fragile items, surfaces that need special care, and any allergies or sensitivities, so the team can choose suitable products.
Access details
If you share keys, door codes, or building access details, only the team on your booking can see them. For a one-off clean, keys are returned and codes are deleted once the job is done. On a regular plan or for repeat holiday home turnovers, you can choose to leave a key or access code with us between visits. It is kept securely, used only for your bookings, and returned or deleted whenever you ask or when you stop using the service.
Photos
Photos you send of the space, which help us confirm your price, and before-and-after photos the team takes when you ask for them or when a service includes a photo report.
Messages and calls
Your WhatsApp messages, emails, and notes from phone calls about an enquiry or booking, including your quotation, booking confirmation, and invoice.
Payment details
Card payments are taken by card machine during the visit or through a secure payment link sent on WhatsApp. Both are processed by the bank or payment provider behind them, and we do not see or keep your full card number. For bank transfers and cheques, we keep the details shown on the transfer or cheque, such as your name, bank, account details, and the amount.
Website data
When you visit this website, Google Analytics, set up through Google Tag Manager, collects information about how you use it. That includes the pages you view, the device and browser you use, your approximate location based on your IP address, and how you found the site. When we run Google Ads campaigns, Google Ads cookies may also record whether an ad led to your visit or enquiry. We use this information only in combined form to improve the website and our advertising, not to identify you.
How We Use Your Information
We use your information only for the reasons below, and we tell you why each one applies.
To quote, book, and carry out your clean
We use your contact, home, and booking details to send your quotation, confirm your booking, plan the team and the time, and send your invoice. This is needed to provide the service you asked for.
To get the team into your home
We use your access details to arrange entry, check your building’s access rules, and book the service lift where needed.
To clean safely and suitably
If you tell us about pets, fragile items, or allergies, we use that only to plan the visit and choose suitable products.
To stand behind our work
We use your messages, photos, and booking records to handle re-cleans, damage reports, and complaints, as set out in our Terms and Conditions.
To meet our legal duties
We keep invoices and booking records because UAE tax law requires it.
To send offers and reminders
We send occasional offers and reminders on WhatsApp only if you have agreed to receive them. You can ask us to stop at any time by replying “Stop” or by messaging us, and we will not send you further marketing messages. Service messages about a booking you have made, such as confirmations and invoices, are not marketing and continue as normal.
To show our work, with your permission
We only use photos of your home in our marketing, such as the before-and-after gallery, with your permission, and never in a way that shows your address or personal details. You can withdraw that permission at any time.
To improve the website and our advertising
We use website data in combined form to see which pages help visitors and which ads lead to enquiries.
Who We Share Your Information With
We share your information only where it is needed to deliver your clean or where the law requires it. We never sell your personal data, and we never pass it to other businesses so they can market their products to you.
The team on your booking
The cleaners or technicians on your booking see the details they need for the job: your name, address, access details, and booking notes.
Your building
Where your building’s security or management needs details to let the team in, such as your unit number, those details are shared only for that purpose.
Specialist rug and curtain cleaning
When rugs or curtains are cleaned at a facility, the facility receives only the items and the details needed to clean and return them.
Service providers we use
Some trusted providers handle data for us so we can run the business:
- WhatsApp, for messages, quotations, confirmations, and invoices
- the bank or payment provider behind our card machines and payment links
- Google, for website analytics, Google Tag Manager, Google Ads, and the map on our website
- our website hosting and email providers
Each of them handles your data under its own privacy and security terms.
Authorities
We share information with government bodies, such as the Federal Tax Authority, or with the police, only where UAE law requires us to.
Data Stored Outside the UAE
Some of the providers listed above, such as WhatsApp and Google, may store or process your data on servers outside the UAE. UAE data protection law allows this where the data stays properly protected. We choose providers that publish their own data protection and security terms, and we share only what each one needs to do its job.
How Long We Keep Your Information
We keep personal data only for as long as we need it for the reasons in this policy, or as long as the law requires.
- Bookings and invoices: 7 years, as UAE tax law requires us to keep tax records.
- WhatsApp, call, and email records about a booking: up to 2 years after your last booking, so we can deal with any question or complaint about past work. Your invoices are kept separately for 7 years.
- Enquiries that do not lead to a booking, whether by form, WhatsApp, call, or email: up to 1 year.
- Photos you send for a quote: up to 90 days if you do not book. If you do book, they are kept with your booking for up to 1 year.
- Before-and-after photos: up to 1 year after the job. If you give us permission to use them in our marketing, we keep them until you withdraw that permission.
- Access details: only as long as described under Access details above.
- Marketing opt-outs: if you ask us to stop marketing messages, we keep your number on a do-not-contact list so we can respect that.
- Website analytics data: up to 14 months in Google Analytics.
When a period ends, we delete the data or remove anything that identifies you.
How We Protect Your Information
We take practical steps to keep your personal data safe:
- Only the team on your booking sees your access details, and keys and codes are kept only as long as you need us to have them.
- We never note down or keep your full card number.
- We limit access to your other details to the people who need them for your booking.
- Every cleaner is background-checked before their first job.
No system is completely secure, so we cannot promise that data will never be exposed. If a data breach affects your personal data, we will tell you and take steps to limit the harm, as UAE law requires.
Your Rights Over Your Information
Under UAE data protection law, you have rights over the personal data we hold about you. You can ask us to:
- Tell you what we hold: what personal data we have, why we use it, who we share it with, and how long we keep it.
- Give you a copy: your data in a common, easy-to-use format, so you can keep it or pass it to someone else.
- Correct it: fix anything that is wrong or out of date.
- Delete it: erase your data when we no longer need it, or when you withdraw your consent.
- Limit how we use it: restrict our use of your data while a concern is being looked into.
- Stop using it: stop using your data for a purpose you object to.
- Withdraw consent: take back any permission you gave, such as for marketing messages or photos in our gallery.
We do not make decisions about you by automated means alone.
How to use your rights
Message us on WhatsApp or email us using the details at the end of this policy. We may ask you to confirm your identity first, so we only share your data with you. We confirm we have your request within 2 working days and reply in full within 30 days.
What we may still need to keep
If you ask us to delete your data, we may still have to keep some of it, such as invoices that UAE tax law requires us to hold for 7 years. We tell you if this applies.
If you are not happy
If you are not happy with how we handled your request, you can complain to the UAE’s data protection authority, currently the UAE Data Office.
Cookies
Cookies are small files a website saves in your browser. This website uses a few types:
- Essential cookies: any cookies needed for basic site functions, such as keeping forms secure. Blocking them may stop parts of the site from working.
- Analytics cookies: set by Google Analytics through Google Tag Manager, to show how visitors use the site, as described under Website data above.
- Advertising cookies: set by Google Ads when we run campaigns, to show whether an ad led to a visit or enquiry.
- Map cookies: the Google map on our website may set its own cookies when it loads.
You can block or delete cookies at any time in your browser settings. Blocking analytics or advertising cookies does not stop the website from working.
Children’s Privacy
This website and our services are meant for adults arranging cleaning for their homes. We do not knowingly collect personal data from children. If you think a child has sent us their details, contact us and we will delete them.
If you tell us there are children in the home, we use that only to plan the visit and choose suitable products. We do not collect any other information about them.
Changes to This Policy
We may update this policy from time to time, for example when we start using a new tool or change how we handle bookings. The “Last updated” date at the top of this page shows when it last changed.
If we make a significant change to how we use the data we already hold about you, we tell you on WhatsApp at least 7 days before it applies. If a change means using your data in a new way that needs your consent, we ask you first.
Contact Us About Your Privacy
Suit No 265, Citadel Properties Latifa Bint Hamdan Street, Al Quoz 3, Dubai, UAE
You can also find every way to reach us on our contact page.